SUPPORT AND FAQS 2017-09-05T17:06:50-06:00


For a bit more help finding the perfect artwork from our selection of original paintings, we invite you to call or email our professional art consultants. They are delighted to help find pieces you’ll love based on your preferences,  budget, and space that you want to enhance.

They also assist with any inquiries about pricing, shipping, and our satisfaction policy.



J Klein Gallery offers free shipping to any location in the United States on every piece of art listed on the website.

Artwork is typically shipped within five business days. Once your artwork is shipped, please allow three to six additional business days for arrival.  You will receive an email with tracking information and estimated time frame of delivery. Expedited shipping can be arranged, please contact us before placing your order.

Full service packaging and shipping world-wide is available and based on artwork size, value and destination.  To get a quote on the cost to get your artwork shipped internationally, please contact a Gallery Consultant.


All artwork is packaged in custom art boxes to ensure safe delivery of your artwork. We send art via FedEx, UPS, and other carriers depending on the size, weight and delivery location.

All artwork is shipped fully insured.


All artwork is packaged in custom art boxes to ensure safe delivery of your artwork. We send art via FedEx, UPS, and other carriers depending on the size, weight and delivery location.

All artwork is shipped fully insured.


We want you to be completely satisfied with your purchase. You can return the piece within 14 days of receipt for a refund (please note that the refund will exclude the shipping/insurance costs – unless the return is due to defect/damage, see our shipping policy to learn more about the great care we go to ensure your artwork arrives safely and in excellent condition.

Artwork colors can vary from screen to screen depending on the electronic device being used.

Email or call us at 1-480-941-3442 in advance of your return to receive authorization from J Klein Gallery.


Once you receive authorization, the item must be returned to J Klein Gallery within the 14 days of authorization.  It can take up to 7 days for the item to reach its destination, so make sure you allow enough time.

The cost of returning/insuring the item will be your responsibility. When returning the item, you must ensure that it is not lost or damaged in transit.  We strongly recommend using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

The item needs to be returned in the same condition and original packaging to: The J Klein Gallery:  7136 East Main Street, Scottsdale, AZ. 85251. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.

If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Please call us immediately (1-480-941-3442) and we will instruct you to return the piece in its original packaging materials. Once we have received the return and can agree that the item was shipped incorrectly or damaged in transit, we will process your claim if damaged or send you the correct piece.


If you would like to exchange your purchase, please follow the normal return process and then place a new order online or contact us.


If you would like to cancel your order, please contact us immediately (1-480-941-3442). If the order has already been processed, there may be a delay in canceling and refunding your order.

*Please be aware that custom pieces or special orders cannot be returned.  Acceptance of returns outside of the 14 days timeframe will be at the discretion of J Klein Gallery.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and uses of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of J Klein Gallery. The collective work includes works that are licensed to J Klein Gallery. Copyright 2016 ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with J Klein Gallery or purchasing J Klein Gallery products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with J Klein Gallery or to purchase J Klein Gallery products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized in writing by J Klein Gallery. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of J Klein Gallery used in the site are trademarks or registered trademarks of J Klein Gallery.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, J Klein Gallery disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant-ability and fitness for a particular purpose and non-infringement. J Klein Gallery does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. J Klein Gallery does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

J Klein Gallery shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if J Klein Gallery has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a J Klein Gallery product is mistakenly listed at an incorrect price, J Klein Gallery reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. J Klein Gallery reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, J Klein Gallery shall issue a credit to your credit card account in the amount of the credit card charge.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by J Klein Gallery without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


J Klein Gallery may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to J Klein Gallery.


Your use of this site shall be governed in all respects by the laws of the state of Colorado, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of J Klein Gallery products shall be in the state or federal courts located in Denver, CO. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of J Klein Gallery products, must be commenced within one (1) year after the claim or cause of action arises. J Klein Gallery’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. J Klein Gallery may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a J Klein Gallery or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

J Klein Gallery does not and cannot review all communications and a material posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, J Klein Gallery is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, J Klein Gallery reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to J Klein Gallery in its sole discretion.


You agree to indemnify, defend, and hold harmless J Klein Gallery, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, J Klein Gallery may link to sites operated by third parties. However, even if the third party is affiliated with J Klein Gallery, J Klein Gallery has no control over these linked sites, all of which have separate privacy and data collection practices, independent of J Klein Gallery. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, J Klein Gallery seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Learn more about our art loan, and wholesale program HERE.


To speak to a J Klein Gallery Consultant, Please email and a J Klein Gallery Consultant will be in touch to answer any of your questions.


The J Klein Gallery is located at 7136 East Main Street, Scottsdale, AZ 85251, in the heart of the historic Old Town Arts District of Scottsdale.

Learn more about our gallery, staff, and directions on our gallery page here.


J Klein Gallery
7136 East Main Street
Scottsdale, AZ 85251-4315
Phone: 480-941-3442